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Troubleshooting ​

This verification can fail for various reasons, not solely due to bot activity. If you're having trouble completing verification, follow these steps to resolve the issue.

1. Try incognito or private mode ​

Open your browser's incognito or private mode to rule out issues caused by extensions or cached data.

  • Chrome / Edge: Press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
  • Firefox: Press Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)
  • Safari: Go to File → New Private Window

2. Disable your browser extensions ​

Some extensions may interfere with the verification process. Try disabling them temporarily:

  1. Open your browser's extensions or add-ons settings
  2. Temporarily disable all extensions
  3. Reload the page and try again

If this fixes the issue, re-enable extensions one by one to find the culprit.

3. Try a different browser or device ​

The issue may be specific to your current browser. Switch to another browser or device to test.

  • Try Chrome, Firefox, Edge, or Safari
  • Note: Internet Explorer is not supported — use a modern browser instead
  • If possible, try on a completely different device (e.g., your phone)

4. Update your browser ​

An outdated browser can cause verification to fail.

  1. Open your browser's menu
  2. Go to Help → About (or similar)
  3. Install any available updates and restart your browser

5. Switch to a different network ​

Your current network may have restrictions that interfere with verification.

  • Connect to a different Wi-Fi network
  • Try using a mobile hotspot from your phone
  • If you're on a corporate or school network, those often have strict filtering that can block verification

6. Close any automated browser sessions ​

If you're using a browser controlled by automation software (such as Selenium, Puppeteer, or Playwright), verification will be blocked.

  1. Fully close the automated browser session
  2. Open the page in a regular, manually-operated browser
  3. Complete the verification there

AI agent browsers are also blocked — make sure you're using a standard browser.

If you've tried all of the above and still can't get through, consider reaching out to the site owner for further assistance. You may also alternatively file an issue.

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